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Envision Strategies for Your Road to Recovery

Friday, April 24, 2020   (0 Comments)
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AAO, April 24, 2020

Anticipate the many challenges on the road to COVID-19 recovery and envision a proactive response with a well-developed strategic plan. This process should include six crucial steps for successful implementation:

  1. Identify the challenge.
  2. Envision strategies.
  3. Communicate with the team.
  4. Develop the plan.
  5. Pay attention to the timing of your plan.
  6. Anticipate modifications.

During the recovery process, practices will face the challenge of reopening their clinics to full capacity. Reopening may be an incremental processor initiated promptly. A strategy to accommodate high demand during the reopening of the non-urgent appointments will be necessary. Using these proactive steps will guide a clear road to recovery:

  1. Identify the challenge.
    a. Determine your capacity to accommodate the backlog of non-urgent appointments and surgeries
    b. Assess the impact social distancing will have on the clinic flow and production.

  2. Envision strategies.
    a. Extend office hours
    b. Add night or weekend schedules.
    c. Request additional surgery time from an ASC or hospital.
    d. Revisit schedule templates for improved efficiency.
    e. Create priority schedules per appointment type.

  3. Communicate with the team.
    a. Propose strategies.
    b. Request feedback.
    c. Identify physician and staff availability for extended schedules.

  4. Develop the plan.
    a. Document new protocols for schedules.
    b. Outline action items.
    c. Complete necessary preparations.
    d. Distribute the final version of the plan to your team.

  5. Pay attention to the timing of your plan.
    a. Monitor direction from local and state government for reopening.
    b. Communicate schedule options to patients.
    c. Fill schedules based on priority protocols.

  6. Anticipate modifications.
    a. Monitor the plan for necessary changes.
    b. Be alert for patient preferences or demand that may modify schedules.
    c. Be ready and prepare to adapt as the nature of the crisis continues to present new challenges.